Question 1

How do I make a purchase?

Accepted Answer

Choose the products you want, add them to your cart, and proceed to checkout. Fill in your details correctly, choose your payment method, and confirm your order. You will receive your purchase information in the email you registered with.

Question 2

Is shipping really free?

Accepted Answer

Yes. Adelinda Store offers free shipping throughout Brazil, with no minimum purchase amount.

Question 3

What is the delivery time?

Accepted Answer

The estimated delivery time is provided during the purchase process and may vary depending on the product and delivery region. After shipment, you can track your order using the tracking code.

Question 4

Where are the products shipped from?

Accepted Answer

We work with different suppliers and distribution centers. Therefore, the origin of the shipment may vary depending on the product purchased.

Question 5

I bought more than one product. Can they arrive separately?

Accepted Answer

Yes. Because we work with different suppliers and distribution centers, products from the same order may be shipped separately and, consequently, arrive on different dates.

Question 6

How do I track my order?

Accepted Answer

After shipping, we will provide the tracking code or necessary information to track the delivery. Tracking may also take some time to show the first update after shipment.

Question 7

My tracking code hasn't updated yet. What should I do?

Accepted Answer

Some carriers may take a few days to register the first movements in the system. If the tracking remains without updates for a longer period than expected, please contact our customer service.

Question 8

Can I change my address after the purchase?

Accepted Answer

Please contact us as soon as possible. If the order has not yet been processed or shipped, we will check if it can be changed.

Question 9

What are the payment methods?

Accepted Answer

The available payment methods will be presented at checkout and may include credit card, Pix (Brazil's instant payment system), and other options offered by the payment platform.

Question 10

Can I pay for my purchase in installments?

Accepted Answer

Yes. When available, you can pay for your purchase in installments using a credit card. The terms, number of installments, and any applicable charges will be presented before payment confirmation.

Question 11

Is it safe to buy from Adelinda Store?

Accepted Answer

Yes. The store uses security features and payment partners to protect the information used during the purchase. Payment data is processed by the respective providers responsible for the transaction.

Question 12

How do I know if my order has been confirmed?

Accepted Answer

After completing your purchase, you will receive a confirmation with your order details. Final confirmation may depend on payment approval.

Question 13

Can I cancel my order?

Accepted Answer

If you wish to request a cancellation, please contact us as soon as possible.When applicable to purchases made online, the rights provided for in Brazilian law are also respected, including the right of withdrawal.

Question 14

Can I return a product?

Accepted Answer

Yes. For purchases made online, the consumer has the right to withdraw from the purchase within the legal period of 7 days, counted as established by applicable legislation.To initiate a request, please contact our customer service before making any submissions.

Question 15

I received a defective product or one that is different from what I ordered. What should I do?

Accepted Answer

Please contact Adelinda Store, providing your order number and a description of what happened. We may request photos or videos for analysis and will advise you on the next steps.

Question 16

How do I make an exchange or return?

Accepted Answer

Please contact our customer service department, providing your order number and the reason for your request. Our team will provide the necessary guidance in accordance with our Exchange and Return Policy and applicable law.

Question 17

How do I contact Adelinda Store?

Accepted Answer

You can contact us through the channels available on the website, including our WhatsApp and email support.

Question 18

Do you still need help? Didn't find what you were looking for?

Accepted Answer

Talk to our team. We're here to help.

Help Center

Frequently asked questions